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Locations: Rochester Office

The Client Service Associate will work and will serve as a point of contact within the Client Service Operations Team and provide support for our Financial Advisors with client-advisor centric administrative support. You will work in support of the appropriate Financial Advisor and be responsible for supporting high-level financial advisor-client communications and relationship building and monitoring across all lines.

Duties & Responsibilities:

  • Process client and advisor requests on trading and services platform as well as with outside entities, including follow-up.
  • Act as back-up to Financial Advisor to open accounts on trading and services platform.
  • Maintain relevant knowledge of required forms and supporting documents, Firm best practices, and general compliance regulations.
  • Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
  • Research and effectively communicate answers to client and advisor requests.
  • Complete forms for clients to sign.
  • Prepare, scan and attach documents to the server.
  • Work collaboratively and professionally with co-workers at Brighton Securities, Account Service Associates at First Clearing, clients, mutual fund wholesalers and outside vendors in person, on the phone and in writing.
  • Furnish information to Tax Dept. and Operations for completion of tax returns and collecting tax prep fees.
  • Compose and prepare client correspondence.
  • Anticipate and respond to problems proactively, efficiently and flexibly.
  • Proactively initiate, develop and implement procedures and procedural improvements with an eye to efficiency, technology and client service.
  • Set up and coordinate meetings and conferences.
  • Proactively participate in firm initiatives and events
  • Other projects and responsibilities may be added at the company's discretion.

Job Requirements and Qualifications

Education: Bachelor or Associate Degree required.

Training Requirements (licenses, programs, or certificates): None required. Series 7 and 66 Licenses preferred. Options available to become Series Licensed.

Knowledge & Skills Requirements:

  • Knowledge of financial services industry
  • Expert familiarity with MS Office products
  • Knowledge and use of scanners, printers, and multi-line telephones
  • Exceptional interpersonal and client service communication written and verbal skills
  • Organized, efficient, and focused ability to work within a structure/process-oriented environment
  • Ability to prioritize tasks and work in a fast-paced, evolving environment


  • Health, Dental & Vision Insurance
  • Employer HSA Contribution
  • 401k Employer Match
  • Paid Volunteer Days
  • & More


  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

Experience: 3+ years preferred

Other Information: Special Information (Travel required, physical requirements, on-call schedules, and so on): This position may occasionally require overtime work.

Reports To: Chief Administrative Officer

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